Terms and Conditions


If you order goods (such as catalogues, books) or services through this online store, the purchase agreement is subject to these terms and conditions. This applies to both private and commercial customers. Clauses that apply only to companies are marked accordingly below.


Different business conditions are not recognized if the Städel Museum has not agreed to them in writing before concluding the contract.



The purchase contract is concluded with

Städelsches Kunstinstitut und Städtische Galerie – called "Städel Museum"

Dürerstr. 2, 60596 Frankfurt am Main

Tel.: +49(0)69-605098-200

Fax: +49(0)69-605098-146

Email: besucherdienst@staedelmuseum.de

Director: Dr. Philipp Demandt



The offers in the online shop are not yet a legally binding offer, but an invitation to you for placing an order. You can place goods (and tickets) into your virtual shopping cart in our online shop. You can correct any errors and mistakes simply by removing items from the cart and / or pressing the "back" button on your browser.

By clicking on the „Kaufen“ or "Buy" button in the final step of the ordering process you submit the offer to conclude a contract for the purchase of all products and services in the shopping cart.

The purchase contract is concluded by accepting your order in the order by e-mail or by sending the goods (or the ticket).



The offered purchase price is binding. This includes the statutory sales tax. This will be indicated separately, as well as any applicable shipping or other costs.

The purchase price is payable without deduction within 10 days from order. The legal rules regarding the consequences of default payment apply.

The Städel Museum makes use of external service providers for billing the purchases made via the online shop:

The collection of payments by credit card (Maestro, MasterCard, Visa) and by SEPA direct debit is made by the TeleCash GmbH & Co. KG, Marienbader Platz 1, 61348 Bad Homburg



The processing of your order takes place immediately after receipt of payment. Ordered products will be shipped as soon as possible after receipt of the purchase price. The delivery period is max. three working days.



We reserve the ownership of the object of purchase until full payment of the purchase price.



The Städel Museum may only be entered with a valid ticket. Tickets entitle you to the selected date or time frame for entry into the Städel Museum.

The ticket loses its validity upon entry into the museum or its cancellation. Day passes are not transferable after entry. Entrance tickets that are falsified or manipulated in any other way do not entitle to entry and are collected by the Städel Museum without compensation or compensation. The same applies in the case of misuse of tickets.

The Städel Museum is entitled to block areas in the museum in whole or in part or to restrict access to them. Such blockages or access restrictions do not justify the claims of the visitor.

Children up to the age of 12 have free admission. Appropriate access cards can be obtained at the box office of the Städel Museum.

In the event of the loss of an entrance ticket, there is no entitlement to a replacement ticket or any other substitute.



If you are a consumer, the limitation period for claims for defects in the delivery of new items is two years. The period begins with passing of risk. This does not apply as far as claims for damages due to defects are concerned. For claims for damages Section 9 applies.

If you are an enterprise, we reserve the right to choose the type of supplementary performance in the event of a defect.

We do not grant any guarantees in legal terms.



Our liability for contractual breaches of duty and tort is limited to intent and gross negligence. This does not apply to injury to life, body and health of the customer, claims for breach of cardinal obligations. Obligations that arise from the nature of the contract and whose breach endangers the achievement of the purpose of the contract, as well as the compensation for damages caused by default (§ 286 BGB). Insofar we are liable for every degree of default.



Under current law, we are required to alert consumers to the existence of the European Online Dispute Resolution Platform, which can be used to settle disputes without the need to bring a court to court. The European online dispute resolution platform can be found here: https://ec.europa.eu/odr.

We do not participate in any dispute resolution and are not obliged to do so.



The contract is written in German. The further implementation of the contractual relationship takes place in German. The law of the Federal Republic of Germany applies.

For consumers, this applies only insofar as this does not restrict any statutory provisions of the state in which the customer has his domicile or habitual residence.

Jurisdiction is Frankfurt am Main in disputes with customers who are not a consumer, but a company, a legal entity under public law or public special assets.



You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us:


Städelsches Kunstinstitut und Städtische Galerie / Städel Museum

Dürerstr. 2, 60596 Frankfurt am Main

Tel.: +49(0)69-605098-200

Fax: +49(0)69-605098-146

eMail: besucherdienst@staedelmuseum.de


by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


Exclusion of the right of withdrawal

A right of withdrawal does not apply to distance contracts in accordance with § 312g Abs. 2 No. 9 BGB, as far as it concerns a contract over the provision of services in connection with leisure activities, if the contract for the provision of a specific date or period provides


Withdrawal Form

If you want to cancel the contract, please fill out this form and send it back.