Terms and Conditions


If you order goods (such as catalogues, books) or services through this online store, the purchase agreement is subject to these terms and conditions. This applies to both private and commercial customers. Clauses that apply only to companies are marked accordingly below.


Different terms and conditions are not recognized unless the Städel Museum has agreed to them in writing before concluding the contract.



The purchase contract is concluded with

Städelsches Kunstinstitut und Städtische Galerie – called “Städel Museum”

Dürerstr. 2, 60596 Frankfurt am Main

Tel.: +49(0)69-605098-200

Fax: +49(0)69-605098-146

Email: besucherdienst@staedelmuseum.de

Director: Dr. Philipp Demandt



The offers in the online shop are not yet a legally binding offer, but an invitation to you for placing an order. You can place goods (and tickets) into your virtual shopping cart in our online shop. You can correct any errors and mistakes simply by removing items from the cart and / or pressing the "back" button on your browser.

By clicking on the “Kaufen” or “Buy” button in the final step of the ordering process you submit the offer to conclude a contract for the purchase of all products and services in the shopping cart.

The purchase contract shall be deemed concluded when we accept your order by either sending an email or the goods/ticket(s).



The offered purchase price is binding. It includes the statutory sales tax. This will be indicated separately, as well as any applicable shipping or other costs.

The purchase price is payable without deductions within 10 days from the day you place your order. The legal rules regarding the consequences of late payment apply.

The Städel Museum makes use of external service providers for billing the purchases made via the online shop:

Payments made by credit card (Maestro, MasterCard, Visa) or SEPA direct debit are collected by TeleCash GmbH & Co. KG, Marienbader Platz 1, 61348 Bad Homburg



Your order will be processed immediatly after you place it. Ordered products will be shipped as soon as possible after receipt of the purchase price. Shipping will take no longer than seven days.



We retain ownership of the object of purchase until the purchase price has been paid in full.



The Städel Museum may only be entered with a valid ticket. Tickets entitle the holder to enter the museum on the  selected date and, as the case may be, within a certain time slot.

The ticket loses its validity upon ticket validation or entry to the museum. Day passes are not transferable after entry. Entrance tickets that are falsified or manipulated in any way do not entitle to entry and are collected by the Städel Museum without entitlement to a replacement or compensation. The same applies to the improper use of tickets.

The Städel Museum is entitled to block areas in the museum in whole or in part or to restrict access to them. Such blockages or access restrictions do not justify any claims of the visitor.

Admission is free for children up to the age of 12. The respective admission tickets can be obtained at the box office of the Städel Museum.

Lost tickets do not entitle visitors to a replacement ticket or any other substitute.



If you are a consumer, the limitation period for claims for defects regarding the delivery of new items is two years. The period begins with passing of risk. This does not apply as far as claims for damages due to defects are concerned. For claims for damages Section 9 applies.

If you are an enterprise, we reserve the right to choose the type of supplementary performance in the event of a defect.

We do not grant any guarantees in legal terms.



Our liability for contractual breaches of duty and tort is limited to intent and gross negligence. This does not apply to injury to life, body and health of the customer, claims for breach of cardinal obligations, which are obligations that arise out of the nature of the contract and whose breach endangers the achievement of the purpose of the contract, as well as the compensation for damages caused by default (Section 286 of the German Civil Code). Insofar we are liable for every degree of default. If our liability for damage is ruled out or limited, this shall also apply with regard to the personal liability for compensation for damage of employees, staff, representatives or vicarious agents.



Under current law, we are required to alert consumers to the existence of the European Online Dispute Resolution Platform, which can be used to settle disputes without the need to bring a case to court. The European online dispute resolution platform can be found here: https://ec.europa.eu/odr.

We do not participate in any dispute resolution and are not obliged to do so.



The contract is written in German. The further implementation of the contractual relationship takes place in German. The law of the Federal Republic of Germany applies.

For consumers, this applies only insofar as it does not restrict any statutory provisions of the state in which the customer has his domicile or habitual residence.

Jurisdiction is Frankfurt am Main regarding disputes with customers who are not a consumer, but a company, a legal entity under public law or a special fund under public law.



You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the goods.

To exercise your right of withdrawal, you must inform us:


Städelsches Kunstinstitut und Städtische Galerie / Städel Museum

Dürerstr. 2, 60596 Frankfurt am Main

Tel.: +49(0)69-605098-200

Fax: +49(0)69-605098-146

Emaill: besucherdienst@staedelmuseum.de


by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to withdraw from this contract. You may use the attached model withdrawal form, but you are not required to.

The withdrawal period shall be deemed observed if the notice of withdrawal is given within this period. 


Consequences of withdrawal

If you withdraw from this contract, we are obliged to repay immediately and, at the latest, within fourteen days from the the date on which we receive your notice of withdrawal all payments we have received from you, including shipping costs (except for additional costs resulting from you having chosen a different delivery method than the preferred standard delivery we offer). For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise explicitly agreed with you; you will not be charged any fees for this repayment. We may refuse repayment until we have received the goods or until you have provided proof that you have returned the goods, whichever is the earlier point in time.

You are obliged to return the goods to us immediately and, in any event, no later than fourteen days from the date on which you inform us about your withdrawal form. The deadline shall be deemed observed if you send the goods before the period of fourteen days expires. You bear the immediate costs of returning the goods. You only have to pay for a potential loss in value of the goods if this loss in value is due to a handling that is not necessary for examining the nature, characteristics and functioning of the goods.


Exclusion of the right of withdrawal

A right of withdrawal does not apply to distance contracts in accordance with Section 312g, Paragraph 2, Sentence 9 of the German civil Code, as far as it concerns a contract over the provision of services in connection with leisure activities and if the contract stipulates a specific date or time period for the provision of these services. 


Withdrawal Form

If you want to withdraw from the contract, please fill in this form and send it back to us.