Questions & Answers

Please note: Due to current restrictions resulting from the Coronavirus, substantial delays in delivery are to be expected for items shipped to destinations outside Germany. Your orders will be processed and sent within a few business days. Please note, however, that the Museum Shop cannot influence the duration of transport.

 

MUSEUM OPENING HOURS

Tue, Wed, Fri, Sat, Sun 10 am – 6 pm
Thu 10 am – 9 pm
Closed Mondays

Further information on special opening hours, admission prices, and how to get to the Städel Museum is available at www.staedelmuseum.de.

 

ABOUT THE EXHIBITION „BECOMING REMBRANDT“

Due to the international restrictions caused by the COVID-19 pandemic, in cooperation with our partner, the National Gallery of Canada, Ottawa, we have decided to change the dates of the exhibition “Becoming Rembrandt: Creativity and Competition in Amsterdam, ca. 1630–1655” at the Städel Museum. It will now be presented at the Städel Museum from 6 October 2021 to January 30 2022 (originally planned for 9 December 2020 to 5 April 2021). Prior to this, the exhibition will be – as planned – on view at the National Gallery of Canada, Ottawa from 14 May to 6 September 2021.  If you have a flex ticket for the exhibition „Becoming Rembrandt“, your ticket remains valid and is redeemable on any date during the exhibition.

 

ADMISSION

The online ticket gives you priority admission to the museum, so you save yourself the time waiting in line at the cashier’s desk. It allows for a one-time entry to the museum for the date (and, if applicable, the time slot) stated on the ticket. It grants access to the Städel collection and all special exhibitions. The online ticket can be presented as a paper copy or scanned as a mobile ticket from the display of a smartphone.

 

ONLINE TICKETS AS PAPER COPIES

After purchasing your online ticket you will receive a PDF file for printout. You will furthermore receive an email with the ticket attached at the email address you specified during your order. When you buy several tickets, the attachment to your email will contain one PDF file per ticket.

All you need for printing your ticket is a regular printer. The ticket must be printed on DIN A4-size paper. A black and white printout suffices. There is no means of having your ticket printed out at the Städel Museum cashier’s desk.  Alternatively, you may want to present your online ticket on your smartphone. In this case, when you enter the museum, the barcode will be scanned directly from the display of your phone.

Please note: To avoid delays at the admissions control point, we kindly ask you to bring a separate printout for each individual ticket. Double printouts or photocopying of a ticket are pointless; every ticket will be scanned and the ticket will automatically be validated. Every barcode will be accepted only once at the admissions control point!

 

ONLINE TICKETS ON YOUR SMARTPHONE

Alternatively, you may want to purchase online tickets directly on your phone. If you wish to do so, simply access the ticket shop from your smartphone. The PDF file of the ticket you have purchased will be scanned from the display of your phone when you enter the museum; it is not necessary to present it as a paper copy. 

 

PROTECTION AND HYGIENE MEASURES
The Städel has devel­oped compre­hen­sive protec­tion and hygiene measures in coor­di­na­tion with the respon­sible author­i­ties in order to make your visit as pleasant and safe as possible. Learn more: www.staedelmuseum.de/en/reopening

 

REDUCED ADMISSION PRICES

The current, uniform entrance fee is our reduced rate. This standard price applies for all visitors, including school pupils, students, vocational trainees, unemployed persons, and visitors with a 50 percent or higher degree of disability.

 

LOSS OF THE TICKET 

If you lose your ticket, you are not entitled to a replacement ticket or any other form of compensation.

 

RETURNS AND EXCHANGES

Please note that, once they have been purchased, online tickets cannot be exchanged or returned. The purchase of this type of admission ticket does not constitute a distance contract within the meaning of Section 312b of the German Civil Code.

 

CHILDREN

Admission is free for children under the age of 12. When accompanied by an adult, they receive a free ticket at the cashier’s desk. Please also review the information in the “family ticket” section.

 

CONTACT

If you are experiencing any problems while booking tickets (for example, if you did not receive Ticket-PDFs), please contact us using the contact form at www.staedelmuseum.de. We will help as quickly as possible.

 

FAMILY TICKET

The family ticket is valid for at least one adult family member and at least one child or grandchild up to the age of 18. Please note: Family tickets can only be purchased at the Städel Museum cashier’s desk. Children (dependents) under 18 in the company of at least one adult holding a valid online ticket will be granted admission free of charge.

 

BARRIER-FREE 

For visitors with limited mobility, the Städel Museum is accessible by way of a lift. The lift is located on the east side of the building (Dürerstrasse). Visitors with a degree of disability of 50 % or higher are eligible for the reduced admission fee. If a “B” has been entered in the disability pass, admission is free for one accompanying person. Please note: Reduced-fee tickets can only be purchased at the Städel Museum cashier’s desk; they are not available in the online shop. 

 

LIMITED TICKETS PER PERSON

Registration is generally required for all groups. Therefore, a maximum of five tickets is available for purchase per person in our online shop. If you wish to visit the museum with more people, kindly contact our visitor service at info@staedelmuseum.de.

 

GUIDED TOURS

Tours for groups are once again available for a maximum of 9 participants. Experience exclusive insights into the Städel Museum! With friends, colleagues, or family: up to nine people receive a 60-minute guided tour in the usual format. To book individual tours, for more information, or to sign up for events from our programme, please contact our booking office via e-mail at info@staedelmuseum.de.

Please note that it is not permitted to form groups independently with other visitors. To prevent the formation of groups, the quantity of tickets that can be purchased in the Online-Shop is limited.

 

MUSEUM SHOP AND BOOKSHOP

For information about further publications or gift items with a focus on art, architecture, and design, the Museum Shop’s order service is available via e-mail at museumsshop@staedelmuseum.de.

 

PRIVACY POLICY

Click here to review our Privacy Policy.

 

TERMS AND CONDITIONS

Click here to review our Terms and Conditions.

 

MUSEUM EMBANKMENT CARD
The Museum Embankment Card and Museum Embankment Ticket entitle their holders to free admission to all participating Frankfurt museums. Priority admission is not covered by the offer and unfortunately also not possible during special exhibitions. On presentation of your Museum Embankment Card or Museum Embankment Ticket plus photo ID at the cashier's desk, you will be issued a free admission ticket.

 

PAYMENT

Payments are advance payments. Please select your preferred payment method: Electronic direct debit, credit card, or PayPal. Please note that electronic direct debit is only available for German bank accounts. Prices for tickets with or without guided tours are exempted from value-added tax in accordance with Sec. 4 No. 20a of the German Value-Added Tax Act (UStG). To ensure maximum security of the payment process and protection of your personal data, our online shop uses leading-edge security technology (SSL encryption).

 

SHIPPING AND DELIVERY

Online tickets will not be shipped by mail. You will only receive an electronic copy of your ticket: a PDF file you can either print out on paper or present on the display of your smartphone. Catalogues and booklets will be shipped with DHL and Hermes. Unfortunately, it is not possible to choose between the vendors. Within Germany, catalogues and booklets will usually be delivered within three to eight business days; delivery times to shipping addresses in other countries may vary. Posters cannot be shipped. When planning your order, we kindly ask you to take into account any delays that may be caused by bank holidays or especially busy times (e. g. Christmas). Shipping costs are calculated automatically in your cart according to the size of the purchased products and the shipping address provided. The following shipping costs apply: booklets to Germany 4.50 euros, within the EU 12 euros, within Europe (zone 2) 18 euros; catalogues up to 2 kg to Germany 7.50 euros, within the EU 17 euros, within Europe (zone 2) 18 euros, to the rest of the world (zone 3) 25 euros; catalogues and packages up to 5 kg to Germany 8.50, within the EU 20 euros, within Europe (zone 2) 33 euros, to the rest of the world (zone 3) 42 euros, to the rest of the world (zone 4) 52 euros; catalogues and packages up to 10 kg to Germany 8.50 euros, within the EU 26 euros, within Europe (zone 2) 39 euros, to the rest of the world (zone 3) 58 euros, to the rest of the world (zone 4) 67 euros.