Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us:

 

Städelsches Kunstinstitut und Städtische Galerie / Städel Museum

Dürerstr. 2, 60596 Frankfurt am Main

Tel.: +49(0)69-605098-200

Fax: +49(0)69-605098-146

eMail: besucherdienst@staedelmuseum.de

 

by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

CONSEQUENCES OF THE CANCELLATION 

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

 

 

EXCLUSION OF THE RIGHT OF WITHDRAWAL

A right of withdrawal does not apply to distance contracts in accordance with § 312g Abs. 2 No. 9 BGB, as far as it concerns a contract over the provision of services in connection with leisure activities, if the contract for the provision of a specific date or period provides 

 

WITHDRAWAL FORM

If you want to cancel the contract, please fill out this form and send it back.